Terms of use

Purchasing

Choose a product and an option (size, length or colour) and click the „Add to cart" button. You can view the contents of your cart and the total price at any time. Once you have chosen all your products, open the cart and proceed to checkout, where you enter your delivery details and choose the delivery and payment method.

Check your order before confirming. By clicking the order confirmation button you accept these Terms of Use. You will then receive an e-mail with an overview of your order and the terms of purchase.

By confirming the Terms of Use, the buyer agrees to receive the fiscal receipt electronically.

Payment methods

• Payment card (DinaCard, UnionPay, Visa, Mastercard): during checkout you will be redirected to the website of Banka Poštanska štedionica a.d. Beograd, where you enter your card details. After a successful payment you return to mojpas.rs, where the purchase is completed.
• Cash on delivery (Serbia only): you pay for the order to the courier upon receipt.
• Bank transfer: after ordering you receive the payment details and an IPS QR code. The order is shipped, or the digital content delivered, once the payment has been recorded.

All payments are made in Serbian dinars (RSD). For the informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount your payment card will be charged will be expressed in your local currency through conversion at the exchange rate used by the card organisations, which cannot be known to us at the time of the transaction. As a result of this conversion, a slight difference from the price shown on the website is possible.

Delivery

Physical products are shipped by the Post Express courier service within the territory of the Republic of Serbia only. No delivery cost is included in the order price: the customer pays the delivery fee to the courier when the parcel is received. The delivery time is 2 to 5 working days, and no later than 30 days from the conclusion of the contract. We do not ship abroad; customers outside Serbia may send an enquiry before ordering.

Digital products (for example the book in PDF format and the film) are delivered via a download link, which you receive on the order page and by e-mail once the payment has been recorded.

Right of withdrawal from the contract

Under the Consumer Protection Law, a purchase made through the website www.mojpas.rs is considered a distance sale. The buyer has the right to withdraw from the contract within 14 days of the day the product was handed over, without giving a reason.

Withdrawal is declared by sending a notice to mydogserbia@gmail.com, together with a completed contract withdrawal form. The withdrawal declaration takes legal effect from the day it is sent to the trader.

The buyer is obliged to return the product without delay, and no later than 14 days from the day the withdrawal declaration was sent, together with the receipt or delivery note. The buyer bears the cost of returning the goods to the address: Centar My Dog, Put kroz selo 12, Vranići, 32205 Čačak, phone 064 544 7776.

The trader refunds the amount paid by the buyer without delay, and no later than 14 days from receipt of the withdrawal declaration, but may postpone the refund until the goods have been received. The buyer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functionality of the goods.

Exception to the right of withdrawal

In accordance with the Consumer Protection Law, the consumer does not have the right to withdraw from a distance contract in the case of the delivery of sealed audio or video recordings or computer software that have been unsealed after delivery, or the delivery of digital content not supplied on a durable medium, if delivery has begun with the consumer's express consent. By purchasing digital content you confirm that you are aware that you lose the right to withdraw from the contract.

Refunds

Refunds are made to the same account from which the payment was made, or to the account the buyer specifies in the withdrawal form. If the goods were paid for by cash on delivery, the money is refunded exclusively to a current bank account. In the event of the return of goods and a refund to a buyer who previously paid with a payment card, in part or in full, and regardless of the reason for the return, the trader is obliged to make the refund exclusively via the VISA, EC/MC, Maestro and DinaCard payment methods, which means that the bank, at the seller's request, will refund the funds to the cardholder's account.

Complaints

Report damage sustained in transport that is visible on the packaging to the courier immediately. If you notice damage, do not sign for the shipment until you have checked whether the product itself is damaged. Report any transport damage within 24 hours of receipt to mydogserbia@gmail.com.

You can file a complaint about non-conformity of the goods by e-mail or telephone. We respond to complaints within 8 days of receipt and resolve them within the statutory period. If a complaint is accepted, we guarantee a replacement of the product or a full refund.

Out-of-court resolution of consumer disputes

The consumer has the right to initiate out-of-court dispute resolution proceedings before the competent bodies for the out-of-court resolution of consumer disputes, and the trader is obliged to take part in those proceedings.

Trader details

Slaven Stevelić PR Centar My Dog Vranići Čačak
Put kroz selo 12, Vranići, 32205 Čačak
Company registration number: 66040399 · Tax ID (PIB): 112343602
E-mail: mydogserbia@gmail.com · Phone: +381 64 544 7778